SOC2

Analyze SLA Highlights — Find Risks Automatically

Legal teams review 100s of contracts yearly. Missing a single clause can cost millions in liability. Manual review takes 2-4 hours per contract.

16
Fields Extracted
300s
Max Processing
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What This Template Does

AI-powered extraction using gemini-2.5-flash. Part of 113 production-ready templates.

Capabilities

  • Legal Review
  • Risk Assessment
  • Contract Analysis
  • Sla
  • Uptime

Output Schema

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "title": "SLA Highlights",
  "description": "SLA Highlights: Extract uptime target, response time, and penalties from a Service Level Agreement.",
  "type": "object",
  "properties": {
    "parties": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Parties"
    },
    "uptime_target": {
      "type": "string",
      "description": "Uptime target"
    },
    "response_times": {
      "type
...

Quick Start

$ pip install doclayer
$ doclayer process document.pdf --agent contracts.sla-highlights

See It In Action

Real extraction example showing input document and structured output.

Input Document
SERVICE LEVEL AGREEMENT

This Service Level Agreement ("SLA") is entered into between NexusCloud Technologies, Inc. ("Provider") and Acme Financial Corporation ("Customer") effective as of September 1, 2025.

This SLA forms part of and is incorporated into the Master Services Agreement dated August 15, 2025 between Provider and Customer.

1. SERVICE AVAILABILITY

1.1 Uptime Commitment

Provider commits to the following service availability levels:

UPTIME TARGET: 99.95% availability measured on
Extracted Data
{
  "parties": [
    "NexusCloud Technologies, Inc.",
    "Acme Financial Corporation"
  ],
  "uptime_target": "99.95% availability measured on a monthly basis (maximum 21.9 minutes unplanned downtime per month)",
  "response_times": {
    "Critical issues": "15 minutes initial response, updates every 30 minutes, 4-hour target resolution",
    "High priority": "1 hour initial response, updates every 2 hours, 8-hour target resolution",
    "Medium priority": "4 hours initial response, updates every 8 hours, 24-hour target resolution"
  },
  "penalties": "Service credits: 10% for 99.0%-99.95%; 25% for 98.0%-99.0%; 50% for 95.0%-98.0%; 100% for below 95.0%. Maximum credits capped at 100% of monthly fee.",
  "measurement": "Monthly calendar basis (UTC). Provider internal monitoring with real-time dashboard at status.nexuscloud.com. Excludes scheduled maintenance (Sundays 2-6 AM EST), emergency maintenance, customer-caused outages, force majeure, and beta features.",
  "document_type": "sla_agreement"
}

Executive summary of cloud service SLA extracting key performance targets, uptime guarantees, and support response times. Highlights critical metrics and service credit calculation methodology.

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Frequently Asked Questions

What documents can SLA Highlights process?

The SLA Highlights template processes contracts documents including various formats and layouts. See the instructions for specific document types supported.

How accurate is the SLA Highlights extraction?

The SLA Highlights template uses Gemini 2.5 Flash for high-accuracy extraction. Results include confidence scores for each field.

Can I customize the SLA Highlights template?

Yes, you can modify the extraction schema, add custom fields, or adjust the instructions to match your specific requirements.

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